Entry Prices
Rules of play
To ensure a safe, fun, and enjoyable experience for everyone, please take a moment to review our guidelines:
Supervision & Safety:
-Children must be supervised by a responsible adult at all times. Please note that Pixie Play does not take responsibility for supervising children.
-Children over 6 years old may only enter the play area as a sibling’s playmate and must engage in gentle play only.
-For everyone’s safety, if an accident or injury occurs, please notify a Pixie Play employee immediately.
Footwear & Hygiene:
-For hygiene and safety, non-slip socks must be worn at all times by children once entering the shop front gate.
-Adults are to wear ordinary socks within the shop. No shoes are to be worn past the front gate. If you forget to bring socks, they can be purchased at the front counter upon arrival.
-Please wash your hands before and after play.
-For the wellbeing of all guests, we kindly ask that children who are unwell, or have been unwell, do not attend the café for at least 48 hours.
-In the event of a toilet accident (urination or soiling) in either the large ball pit or the sensory pebble ball pit, a $200 cleaning fee will apply. This fee covers the immediate deep cleaning, sanitisation, and temporary closure of the affected area to ensure the health and safety of all guests.
-No smoking or alcohol is permitted anywhere on the premises.
Play Area Conduct:
-No running, pushing, rough play, or climbing on equipment not designed for such use.
-Strictly no food, drinks, or chewing gum are allowed in the play areas.
-Prams are permitted inside only for children under 12 months.
-Unruly, offensive, rude, or bullying behaviour and language will not be tolerated.
-When leaving, please ensure all Pixie play property is returned or left behind.
Personal Belongings & Surveillance:
-The café is monitored by 24-hour surveillance, but guests are still responsible for their personal belongings. We cannot be held liable for lost or damaged items.
Booking & Timing Policy:
If you’d like to continue playing beyond your allocated session time, you’ll be welcome to purchase an additional play session of either 1 hour or 1.5 hours, depending on your preference and availability. If you choose not to extend your session, we kindly ask that you please vacate the play area and cafe at the end of your allocated time so we can prepare for the next session.
-By purchasing a ticket, you acknowledge that you have read and agree to all of the Pixie Play terms and conditions.
